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Ticketing

Rapid processing of fault reports

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From alarm events or manually generated tasks with responsibilities, deadlines, comments and documentation – anchored directly to the asset.

Traceability instead of email ping-pong: every measure is documented from the first alarm to the resolution. This reduces coordination effort, facilitates handover and creates a reliable basis for quality and cost control. In addition, various trades can be involved in the processing of tickets via tasks.

Typical applications:

  • Recurring maintenance with checklists and reminders.

  • Troubleshooting with photo/file upload, working time and material notes.

  • Reports on completion times and cause frequencies.

  • Direct ticket forwarding to ERP or CAFM for billing via interface

  • Submit tickets directly via QR code

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